Shipping and Returns

Returning Goods with

Packeta Is Easy

We have two simple return solutions for you. Packeta is the synonym for simplicity - and that applies to returning goods from your customers too. Not a good fit? Don't like it? Then the customer simply packages the goods and takes them to the Packeta submission point nearby.

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Return Parcel

The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?

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01

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

02

The customer takes the parcel to any submission point of Packeta.

03

The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)

04

The staff will generate a label based on the code and attach it to the parcel.

05

Our courier will pick up the parcel at the submission point and take it back to the e-shop.